> The Do's of Academic Advising
- Appreciate the emotion behind your
advisee's words (voice intonation and body language)
- Constantly try to check your
understanding of what you hear (not hear what you want to
- Do not interrupt your advisee's
sentences. Let him/her tell his/her story first.
- Ask open-ended questions.
- Fight off external distractions.
- Constantly check to see if your
advisee want to comment or respond to what you have previously said.
- RELAX - try not to give the
impression you want to jump right in and talk.
- Establish good eye contact.
- Avoid nervous or bored
- Ask clarifying or continuing question
(it demonstrates to your advisees that you are involved in what they're
- Face your advisee squarely. It
says that "I'm available to you."
- Maintain an "open" posture.
- Recognize the advisee's non-verbal
behavior. Examples are bodily movements, gestures, facial
expressions. Also recognize the paralinguistic behavior. Examples are tone of voice, inflections, spacing of words, emphases and
pauses. This will enable you to respond to the advisee's total
message and not just words.
- Recognize verbal behavior of the
advisee. Be an active listener and listen for feelings and content
behind the words, not just the words. Try to recognize if the
feeling of the advisee is anger, happiness, frustration, or irritation
and see if this conflicts with the words the advisee uses. This
will enable you to respond accurately and effectively to the advisee in
- Offer reflections on what the student
is saying. Example: "I hear you saying that you aren't
completely sure this is the right major for you."
- Indirect leads allow the student to
choose the direction of the discussion. Example: What would
you like to talk about today?"
- Focusing helps the student zoom in on
a particular issue after many issues have been presented. Example:
"We're talking about a lot of things here, which one is most important
for you to work on now?"
- Asking questions using "what" or "how"
can help the student give more than "yes," "no," "because," or "I don't
know" answers. Example: "What do you like about this major
and what don't you like"
- Be on time to appointments with
- Do what you say you'll do.
- Refer your advisee to other
professionals if necessary. You are not a therapist.
- Use the Dean of Students Office as
Adapted from Example University
Academic Advising Handbook from the NACADA website.
> Academics >
Advising > Top